How to I add on or manage my pledge?
Go to: https://www.backerkit.com/c/users#pledges and follow these steps - 1. Click “view pledge” 2. Scroll down and you should see an “edit your pledge” button. 3. Once you’ve added whatever additional amount you’d like, you’ll have those funds available in the pledge manager after the campaign. Please note that the add-on (such as Digital Adventure Pack) will not automatically be added to your cart, but you’ll be able to choose it in the pledge manager when you fill out your survey.
Last updated: January 27, 2023 06:59
How & when will shipping be charged?
Your shipping cost will be added into your backer survey and charged at that time.
Last updated: January 15, 2023 10:59
Will you ship to my country?
Probably. If you didn’t see your country listed on the campaign page, don’t worry. Just message us and we’ll check to see if we are shipping there and will get you an estimated cost.
Last updated: January 15, 2023 11:01
How will international shipping work?
All shipping and VAT costs will be collected AFTER this campaign when surveys are sent out after the campaign. On our campaign page we estimated the postage shipping cost to a number of countries. VAT will also be charged on the Backerkit Pledge Manager system for EU and UK backers. At this time we cannot estimate the VAT cost as the charges vary from country to country and are based on the price of the order plus the actual shipping costs (typically between 17-27% of reward cost and shipping cost total).
Last updated: January 27, 2023 06:49
I pledged during the first 69 hours of the campaign. How do I get "It's Always ORANGE in Philadelphia"?
Your pledge date and time is recorded by the Backerkit system. We will include the digital adventure It’s Always ORANGE in Philadelphia to all pledges over $15 and automatically load that item into your cart when you get your backer survey.
Last updated: January 22, 2023 12:34
What is included in the Kobolds Ate My Baby digital adventure pack?
At this point the pack includes these 15 adventures: Orange is the new Orange, Save vs. Death, Awesome Sauce, Kobolds Ate My Baby Learn to Play, WE IZ KOBOLDZ, How to kill Kobolds, Kobold Fried Chicken, The Big Bar Near the Village of Two, Star Kobolds, Warlock’s Apprentice, A Game of Torgs, Torgapolooza, Death to Chris & Dan, Business Kobolds, and Wizard of Frogs.
Last updated: January 31, 2023 09:25
Why Backerkit?
In the past we have crowdfunded through Kickstarter, however we have been working with Backerkit just as long.
We were one of Backerkit’s first customers and have really enjoyed working with their team from the pledge management side of things. In fact, the 2013 Kobolds Ate My Baby! In Colour book thanks Backerkit in the book!
This project seemed like the right one to give Backerkit crowdfunding a try.
Last updated: January 27, 2023 06:49
Will the PDF's be delivered sooner than physical books?
Yes, our expectation is that PDF’s for new products (Kobolds Ate My Baby Orange Book, SMORKAS BORG, the digital adventure pack, It’s Always ORANGE in Philadelphia, and the coloring book will be sent out a few months before delivery of the physical products.
Last updated: March 09, 2023 12:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.